Emergency Plumbing

Emergency plumbing focuses on making your home or business safe, stopping uncontrolled water and reducing immediate damage. We attend urgent faults such as burst or split pipes, persistent leaks, overflowing sanitaryware and failed isolation valves, assess the cause and recommend the most appropriate repair or temporary measure. Before calling, note where the water is coming from and whether you have isolated the supply to help us prepare.

When to Treat a Problem as an Emergency

A plumbing issue is an emergency when it risks rapid water damage, prevents essential facilities from being used or creates an electrical hazard. Examples include a pipe releasing water continuously, a toilet that will not stop overflowing, or a failed fitting close to electrical equipment.

If you are unsure, describe the fault and any visible water flow when you call so we can advise whether immediate attendance is needed.

• Continuous or uncontrollable leaks
• Burst or split pipes
• Overflowing toilets or cisterns
• Failed isolation valves near electrics
• Leaking tanks, cylinders or fittings

What We Do on an Emergency Call

The initial priority is safety and damage limitation: isolating the supply where possible, making the area safe and reducing further water spread. We then assess the fault and either undertake a permanent repair or fit a secure temporary solution with clear next steps.

We aim to be tidy and transparent during work, explaining the cause, proposed repair and any follow-up required so you can make an informed decision.

• Locate and isolate the leak where safe
• Fit temporary clamps or seals if needed
• Replace failed valves, fittings or short lengths of pipe
• Test repairs and check nearby fittings for issues
• Clear up and advise on drying and follow-up work

What You Can Do Before We Arrive

If it is safe, turn off the nearest isolation valve or the property’s main stop tap to reduce water loss. Move furniture and electrical items away from the affected area and use towels or containers to collect water.

Avoid attempting complex temporary repairs that could worsen the fault and do not touch wet electrical fittings; call emergency services if there is an immediate danger from electrics or structural collapse.

• Turn off the nearest isolation valve or main stop tap if safe
• Move valuables and electrical items away from water
• Use towels or buckets to limit spread
• Do not touch wet electrical fittings; contact emergency services if needed
• Note the location and description of the leak for our call handler

Frequently Asked Questions

What counts as a plumbing emergency?

A rapid or uncontrollable leak, burst pipe, overflowing sanitaryware or any fault likely to cause swift property damage or electrical risk should be treated as an emergency.

Should I turn off the water supply?

Yes, if it is safe to do so use the nearest isolation valve or the main stop tap to reduce water flow and limit damage; tell us whether you have turned the supply off when you call.

Can an emergency fault always be repaired in one visit?

Many faults can be made safe or permanently repaired on the first visit, but some situations need replacement parts or further investigation and may require follow-up work.

Will you tidy up after emergency repairs?

We aim to leave the work area as clean and tidy as practical after completing repairs and will advise what further drying or restoration steps are recommended.

Which areas do you cover?

Emergency plumbing attendance is offered in Folkestone and surrounding Kent towns including Hawkinge, Hythe, Cheriton, Dover, Deal, Canterbury, Sandwich, Walmer and Ashford.